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Privacy Policy

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Summary of Key Points

Call My Courier (“we”, “us”) respects your privacy and is committed to protecting your personal data. We process personal data only for lawful purposes, in accordance with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This policy explains what data we collect, why, how long we keep it, your rights, and how to contact us about any concerns.

1. Data Controller & Contact Details

Controller: Call My Courier Ltd.
Address: 123 Delivery Lane, Suite 100, Cityville, ST 12345
Data Protection Officer: info@callmycourier.co.uk
Complaints: You may lodge a complaint with your local supervisory authority (e.g., ICO in the UK or your Member State’s Data Protection Authority in the EU).

2. Personal Data We Collect

2.1 Customer Data

  • Identity & contact: name, address, phone, email, billing information.

  • Account data: login credentials, order history, preferences.

  • Location data: pickup and delivery addresses, GPS tracking during shipment.

2.2 Website & Marketing Data

  • Usage: pages visited, time stamps, device/browser information (via cookies and analytics).

  • Marketing: email engagement (opens, clicks), subscription status.

2.3 Third‑Party Data

  • Payment processors: partial card details, billing address (via Stripe/PayPal).

  • Verification services: address verification, identity checks when required.

3. Legal Bases for Processing

  • Contract performance: to fulfill delivery orders, billing, and support.

  • Legal compliance: tax and accounting obligations.

  • Legitimate interests: improving our service, fraud prevention, direct marketing (with opt‑out).

  • Consent: newsletter subscription, cookies beyond strictly necessary (you may withdraw consent at any time).

4. How We Use & Share Your Data

  • Service delivery: planning routes, communicating with you and couriers.

  • Customer support & feedback: resolving issues and improving our service.

  • Marketing & analytics: sending promotions, analyzing usage to optimize our site.

  • Legal & safety: sharing with law enforcement or insurers if required.

  • Third‑party processors: payment gateways, hosting providers, analytics platforms—always under contract requiring GDPR-level protection.

5. International Transfers

Some data are processed or stored outside the EU/UK (e.g., cloud servers in the US). We rely on:

  • EU Standard Contractual Clauses (SCCs) for transfers outside the EEA.

  • UK Addendum to the EU SCCs for UK to non‑UK transfers.

  • Ensuring equivalent protection via Binding Corporate Rules where applicable.

6. Data Retention

  • Order & billing records: retained for 6 years for tax/legal requirements.

  • Accounts & preferences: retained as long as you maintain an account plus 2 years.

  • Marketing consents & cookie records: until you withdraw consent + periodic review every 2 years.

7. Your Rights

Under EU & UK GDPR, you have the right to:

  1. Access your personal data.

  2. Rectify inaccuracies.

  3. Erase (right to be forgotten), where no overriding legal need to keep it.

  4. Restrict processing in certain circumstances.

  5. Object to processing (e.g., direct marketing).

  6. Data portability—receive your data in a structured, machine‑readable format.

  7. Withdraw consent at any time for processing based on consent.

  8. Complain to a supervisory authority (e.g., ICO or relevant EU DPA).

To exercise any right, contact us at info@callmycourier.co.uk. We will respond within 1 month (extendable by 2 months for complex requests).

8. Cookies & Tracking

We use:

  • Strictly necessary cookies (session management, shopping cart).

  • Performance & analytics cookies (Google Analytics, anonymized IP).

  • Functionality cookies (remember language preferences).

  • Marketing cookies (third‑party platforms for ad targeting).

You can manage cookie preferences via our cookie banner or your browser settings.

9. Security Measures

We implement:

  • Encryption: TLS/SSL for data in transit; AES‑256 for sensitive data at rest.

  • Access controls: role-based access, multi‑factor authentication for staff.

  • Regular audits & penetration testing by third‑party security experts.

10. Updates to This Policy

We review this policy annually or when laws change. The “Last updated” date below indicates the current version. We’ll notify users of significant changes via email or website banner.

Last updated: May 15, 2025

Contact us at info@callmycourier.co.uk for any privacy questions or requests.

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